Chief Customer Officer
YRC Worldwide Inc.
As Chief Customer Officer of YRCW, Justin Hall has responsibility for designing and deploying technology, logistics and transportation solutions that will improve the customer experience. YRCW companies have one of the largest, most comprehensive less-than-truckload (LTL) networks in North America with local, regional, national and international capabilities.
Prior to joining YRCW, Hall was president and visionary of Logistics Planning Services (LPS) in St. Paul, Minnesota. LPS is a successful and fast growing 3PL/4PL company. Under his leadership, LPS was named to the Inc. 500/5000 fastest growing companies five times and to the Minnesota Fast 50 and 100 Best Places to Work.
Hall graduated from the University of St. Thomas in St. Paul, Minnesota with a B.A. in Entrepreneurship. He is a recent EY Entrepreneur of the Year finalist and is Scrum Master Certified (CSM).
Since 2015, Hall has been a member of the Children’s Masonic Hospital Business Advisory Board and the board of directors of UST Schulze School of Entrepreneurship. He maintains strong community ties, volunteering with several local and global charities with a heavy focus on military families and veterans’ health affairs.
Tim Hoelter’s distinguished 30-year career with Harley-Davidson took him through ups and downs and twists and turns, around the world and back to his hometown of Milwaukee, Wisconsin – where his story is commemorated inside the walls of the Harley-Davidson Museum. As Harley’s first General Counsel, later as Vice President, Government Affairs, and as the only outsider among a group of 13 executives who purchased the company in a leveraged buyout in 1981, Tim has seen it all. His motivational firsthand account of the horrendous obstacles his group faced, how they hung on, averted bankruptcy and turned Harley-Davidson into an American Success Story is a gripping tale that will forever resonate with leadership teams facing seemingly impossible challenges.
Sherri has almost 35 years of experience in the trucking industry, beginning her career at her family-owned and operated truckload carrier in 1991. President and CEO, Sherri became owner of Garner Transportation in July 2012. Garner Transportation, which began business with one truck and was founded as Vern Garner Trucking, currently has 100 power units and 400 dry van trailers. The company’s average length of haul is 350 miles and services primarily the Midwest.
Sherri is currently Vice Chairman of the American Trucking Associations, the largest national trade association for the trucking industry. Through a federation of 50 affiliated state trucking associations and industry-related conferences and councils, ATA is the voice of the industry America depends on most to move our nation’s freight.
Jeffrey D. Clark has over 33 years’ experience in the transportation industry. Throughout Mr. Clark’s lengthy carrier, he has been involved with the hiring, training, evaluation, and management of commercial motor vehicle drivers. Mr. Clark is frequently called upon by corporate entities, including Fortune 500 companies, to design and implement training programs for commercial motor vehicle drivers, safety directors, and operations staff. Mr. Clark consults with many companies to improve their safety management practices and regulatory compliance, and to assist them reduce accidents and CSA scores. He is frequently asked to serve as an expert witness in truck accident litigation.
In addition to serving as CTSE’s Director of Training, Mr. Clark is the managing partner at Eagle Training Services, an CDL training school for entry level drivers, where he is responsible for all aspects of the operation, including curriculum development and ensuring compliance with state licensing requirements. In addition to its two stand-alone facilities, Eagle Training Services partners with several community and technical colleges to provide entry-level CDL driver training.
Mr. Clark is also Transportation Program Leader, Continuing Education Division at Harper College. In this capacity, Mr. Clark recruited several industry trade groups and organizations to assist Harper College develop a Transportation Safety Certificate Program. This program is designed to service the needs of manufacturing companies, shippers, insurance carriers and transportation providers to educate their workforce in safety, regulatory compliance and managing risk.
Mr. Clark is a member of the Diesel Advisory Board at Gateway Technical College in Kenosha, WI, where he assists in developing curriculum and approving classes for the Diesel Technology Associate Degree Program.
Mr. Clark is a member of the National Association of Publicly Funded Truck Driving Schools, the Illinois Trucking Association, the Wisconsin Trucking Association, the Warehouse Education and Research Council, the Traffic Club of Chicago, the Intermodal Association of Chicago, the National Safety Council, the Employer Partnership of the Armed Forces, and the Commercial Vehicle Safety Alliance.
Mr. Clark attended Lansing (MI) Community College, Michigan State University, and Eastern Illinois University. He is licensed as a CDL instructor by the State of Illinois, and also holds a valid CDL license.
With over 20 years of experience in the transportation industry, including 15 years in management, Ken has played a development role as well as led numerous teams in the development and implementation of solutions to utilize and integrate in-cab and on-trailer technology at US Xpress. Over the last five years, Ken has lead one of his teams in the design, development, and implementation of a mobile phone solution for US Xpress’ driver fleet. In addition, Ken leads teams in the implementation, integration, and support of various legacy and third-party systems related to full transportation management, imaging, and maintenance as well as the IT Project Management team for governance and management of all IT projects.
Ken Ehrman, founder and chairman of the board of I.D. Systems, Inc. (NASDAQ:IDSY), founded the company in 1993 as a Stanford University engineering student, when he saw a growing opportunity for intelligent machine-to-machine (M2M) wireless technology to add value in industrial applications. Ken’s vision of the future turned into what is now called the “Internet of Things”—a market that ABI Research estimates at 10 billion devices today, exploding to 30 billion by the end of this decade.
In the mid-1990s, Ken pioneered the commercial use of radio frequency identification (RFID) technology for industrial asset management—specifically for postal tracking, rental car management, and industrial vehicle management. Based on early successes with the U.S. Postal Service, Avis, and Ford Motor Company, among other customers, Ken took I.D. Systems public in 1999.
Under Ken’s leadership, I.D. Systems was named by Deloitte as one of North America’s fastest growing technology companies in 2005, 2006, and 2012. Many of the world’s most admired organizations utilize I.D. Systems’ technology, including the world’s largest retailer, auto maker, food producer, and consumer products manufacturer.
Ken has also driven the growth of I.D. Systems’ intellectual property portfolio, co-authoring over 40 patents related to wireless communications, mobile data, asset tracking, power management, cargo and impact sensing, and rental car management.
Sean Kilcarr started writing about trucks for a living back in 1993, starting with utility fleets, with short stints covering the oil and natural gas market as well as the air cargo industry. He’s been with Fleet Owner since 2000 and has penned his popular “Trucks at Work” blog for almost a decade now.
Sean has won both Neal Awards and ASBPE Editorial Excellence Awards for his blog and for his feature stories. He also has served as editor of American Trucker since it was relaunched as an editorial product in 2009 and speaks widely to industry groups.
A native of Arlington, VA, Sean now resides in nearby Springfield, VA, with Mary, his wife of 20-plus years, and three daughters – with one now attending his alma mater, Virginia Tech, from which he graduated in 1989 with a Bachelor of Arts degree in history.
Allie Knight started driving in the cold early months of 2014. She’s been documenting her travels on YouTube since late April of the same year. Still a rookie at heart, her main focus is capturing her daily life and adventures as a long haul driver in full 1080p for public consumption. She’s amassed an audience 50,000 strong and still growing. She’s touched a number of different freight types, including open flat bed and refrigerated. You too can follow her travels! Check out www.allieknight.com for more information and recent uploads.
Laura oversees the design and direction of mobile offerings across the Omnitracs suite of products, focusing on both short-haul and long-haul transportation. She is involved in mobile technology planning, strategic and tactical development to improve operations, efficiency and service in the transportations industry, with a focus on ease of use and quality of life for drivers. Previously she spent ten years in multiple roles with MICROS Systems (Oracle Hospitality). Laura has a B.S. in Marketing from Miami University.
John McKown has been a professional truck driver for 17 years and has accumulated 1.9 million accident-free miles. He is a professional driver for UPS Freight. UPS noticed John’s potential early on, as he was selected as Driver/Trainer after only having spent 4 years with the company. UPS Freight also selected him to participate in the 2011-2012 All-Star Road Team Selection, to represent the company on Wall St. in New York City to ring the bell with UPS CEO, Scott Davis, for Founders Day 2011, and to be 1 of only 2 UPS Freight drivers to be involved in the One Million Bones Project in Washington, D.C.
Dan leads the ALK Enterprise Solutions business unit with responsibility for sales, business development, marketing, product management and support for all products and services sold worldwide. As part of the ALK team since 2000, Dan co-established ALK’s European business operations in 2003 and has built a team of sales, marketing, business and product management professionals in the United Kingdom, France, Germany and the United States to support the company’s expansion globally.
Prior to his appointment, Dan was Vice President of Worldwide Business Development and the driving force behind global strategic alliances and partnerships for all of ALK’s Enterprise Solutions including PC*MILER® freight transportation industry-standard routing and mileage software, CoPilot® in-vehicle fleet navigation software, and the ALK Maps visualization platform.
With nearly three decades of executive sales expertise, Henry has successful sales and operations experience in high-growth technology startups and Fortune 250 corporations across multiple industries, including: wireless telecommunications, logistics/supply chain, transportation, software as a service (SaaS), and e-commerce. Since joining SkyBitz in 2009, Henry reinvented the company’s go-to-market strategy, spearheading the industry’s first-ever, subscription-based service for tracking and asset management. Under his direction, SkyBitz is dedicated to being a customer experience organization first, focusing on the customer’s entire lifecycle to proactively ensure world-class customer satisfaction. Henry holds a B.A. in Accounting from the University of Scranton, Pennsylvania.
Doug Schrier serves as Vice President of Continuous Improvement and Program Management for Covenant Transportation Group and as Vice President and General Manager of Driven Analytic Solutions both headquartered in Chattanooga, Tenn. Doug joined CTG in August, 2010, to help CTG continue its mission to become an industry-leading trucking organization. In 2017 Doug co-founded Driven Analytic Solutions (DAS) in January 2017 to be the seventh business unit under the CTG umbrella.
In his current role for CTG, Doug leads improvement programs at CTG that include advanced analytics, application development, business intelligence, continuous improvement, strategic routing, project management, technical training and survey analytics. In his role for DAS, he focuses on delivering practical intuitive applications that harness the power of big data to help transportations companies improve key areas including both safety and retention. Doug holds a degree in Industrial Engineering from Southern Polytechnic State University.
Lee has overseen the entire safety and compliance posture of assigned Regions in assigned divisions of the company for the past 6 years. He was responsible for the complete process of driver qualification, training and compliance in the hiring process as pertains to the Service Centers assigned as well as the ongoing training and qualification of retained drivers.
Lee supervised 3 subordinate supervisors who supervised 18 other employees in the department. Lee managed these employees who carried out supervisory responsibilities in accordance with the department’s policies and applicable laws. Their responsibilities included interviewing, hiring and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
In Lee’s current role, he oversees all safety technologies and the technical assessment, purchasing, implementation and training of these products. Examples of these are collision mitigation, event recording camera systems, cell phone/texting blocking, etc. He also manages all J.B. HUNT safety learning management systems that are utilized by all management within the network.
Lee represents J.B. HUNT in all benchmarking and has recently been assigned to ATRI. He holds a CDS and a B.S. in Occupational Safety and Health. Lee has been married for 18 years to his beautiful wife Heidi and they have 2 sons and a daughter
Leah Shaver is the Chief Operating Officer for The National Transportation Institute, the truckload industry subject matter experts on company driver and owner operator compensation history, changes and benchmarks.
Leah’s career has been spent supporting long-term growth and expansion of the transportation industry while reinforcing its best resource – Professional Truck Drivers! Prior to joining NTI she spent 14 years with a Midwest-based multi-platform truckload carrier. During her tenure there, she served on the Executive Committee and held numerous positions in Driver Recruiting and Human Resources. She specialized in driver selection, hiring, development, wellness, and retention, as well as developing, implementing, and managing an award-winning driver mentoring program for new drivers.
In her current role, Leah oversees development of all business operations within The National Transportation Institute and also serves on the Executive Committee. NTI provides original economic research on company driver and owner operator compensation history and changes to carriers, insurers, consultants, publishers, shippers, and nearly every equity analyst who follow transportation sector stocks. NTI’s largest subscriber base remains in the transportation sector’s for-hire and truckload fleets, widely used as a tool for fleet executives to understand the direction and velocity of the Class A CDL market wages and emerging pay strategies.
Leah frequently speaks to industry executives and organizations about driver compensation and strategy as it relates to driver recruiting, retention, and expansion of the driver candidate pool, serves on the board of the Women In Trucking Association, and volunteers in her community. She and her husband live in Minnesota and have worked together for over a decade.